Hassle-free returns policy
We want you to love every Nailora order. If something isn't right, we'll make it right — quickly and without the runaround.
7-day returns
Return unopened, unused products within 7 days of delivery.
Full refunds
Pre-orders are 100% refundable until your order ships.
5–7 business days
Refunds are processed back to your original payment method.
Email to start
Just email [email protected] with your order number.
How to return an item
- 1
Email us
Send your order number and reason for return to [email protected]. We reply within 24 hours.
- 2
Get return instructions
We'll confirm eligibility and send you the return address and any packaging instructions.
- 3
Ship the item back
Pack the item securely in its original packaging and ship it to the address provided. We recommend using a tracked service.
- 4
Receive your refund
Once we receive and inspect the return, your refund is processed within 5–7 business days to your original payment method.
Pre-order cancellations
All Nailora products are currently available as pre-orders ahead of our October 2026 launch. Pre-orders are fully refundable at any time before your order ships.
To cancel a pre-order, email [email protected] with your order number and the subject line 'Pre-order cancellation'. We'll confirm your cancellation and process a full refund within 5–7 business days.
Once your order has shipped (you'll receive a tracking email), it moves to our standard return policy below.
Standard returns (post-delivery)
We accept returns on unopened, unused products in their original packaging within 7 days of the delivery date shown on your tracking confirmation.
To initiate a return, email [email protected] with your order number, the item(s) you'd like to return, and the reason. We'll reply within 24 hours with return instructions.
Products must be returned in the same condition they were received — sealed, undamaged, and in original packaging. We reserve the right to decline returns that do not meet these conditions.
Damaged or incorrect orders
If your order arrives damaged, defective, or incorrect, we sincerely apologise. Please email [email protected] within 48 hours of delivery with your order number and a clear photo of the issue.
We'll arrange a free replacement or issue a full refund — whichever you prefer. You won't need to return the damaged item.
Non-returnable items
For hygiene and safety reasons, the following items cannot be returned once opened or used: individual nail refill packs, nail care serums and treatments, and any product that has been applied to the nails.
Gift cards and promotional vouchers are non-refundable and cannot be exchanged for cash.
Refund processing
Once your return is received and inspected (or your cancellation is confirmed), we'll send you an email notification. Approved refunds are processed within 5–7 business days.
Refunds are returned to the original payment method used at checkout. Depending on your bank or card provider, it may take an additional 3–5 business days to appear on your statement.
We do not charge any restocking or processing fees on eligible returns.